If you are not completely satisfied with your babbani order, we offer a full refund within 30 days of receipt. The following restrictions may apply.
- Certain items are designated as final sale and not eligible for returns or exchanges. The product page indicates whether an item is a final sale item. For example, face Covers are not eligible for returns or exchanges for safety reasons. However, if your product is defective and you are legally entitled to a refund, you may contact us to start the return process.
- Any seasonal surcharges will be included in your order’s delivery total and are non-refundable.
- Because personalized products are made just for you, they are not returnable.
- We reserve the right to deny resellers the benefit of our returns and refund policy, and we may charge a restocking fee in certain cases. Please see our Terms and conditions for details.
- If you place an order during the holiday promotional period, your order is eligible for a 60-day return from the time of delivery unless one of the above restrictions applies.
We kindly ask you to also meet the following conditions:
- The product is in its original state and packaging.
- All product components must be included to be eligible for returns or exchanges, including but not limited to lace charms, spare laces, and limited addition accessories.
- Apparel has the original tags attached.
- Accessories have all parts of the original packaging.
- Please note that we are unable to accept any right of withdrawal from you for customized & personal items as these are made uniquely for you. These items can only be returned to us if there is a manufacturing defect.
- For products with a protective polythene lining: If the protective lining has been removed, the product cannot be returned or exchanged due to health protection reasons.
HOW TO RETURN AN ITEM
Everything you return should be in its original state and packaging. Make sure you don’t cut off tags if there are any.
Return the item by the same courier service. We will guide you if you contact us.